Frequently Asked Questions

• When will I recieve my rank?

  After purchase, you will automatically recieve your rank within 1-5 minutes. If you are already connected to one of our servers you will need to reconnect for the rank to be applied.

• What is the difference between 'Server Specific' and 'Community Wide' ranks?

  Server specific and community wide ranks offer different advantages. Here's how they work:
  
  Server Specific Ranks
  * Provide a wider range of benefits on the individual server where you purchase them.
  * Perfect for players who mainly stick to one of our awesome modpacks.
  * Involve a one-time fee for that specific server.
  
  Community Wide Ranks
  * Grant you benefits across all of our modpacks, giving you lots of flexibility.
  * The best choice for players who want to explore our diverse selection.
  * Require an active monthly subscription to keep the benefits going.  

• What happens if you retire a modpack after I buy a rank?

  We understand your concerns about modpack availability. Our Terms of Service (Section 5: Refund Policy) outlines the following provisions in case a modpack is retired:
  
  * Server-Specific Purchases: If the server hosting the modpack you purchased a rank for is retired within 31 days of your purchase (excluding cases of force majeure), you might be eligible for either a refund or a transfer of your rank to a different active server. Please contact us promptly to apply for a refund or transfer if this situation occurs.
  
  * Community-Wide Purchases: Community-wide ranks are designed for flexibility across multiple modpacks. If one modpack is retired, your rank benefits will still apply to all other active modpacks.
  
  **Please Note:** All refund and transfer requests are reviewed on a case-by-case basis and remain subject to our sole discretion, along with any applicable laws and regulations.

• I didn't recieve my rank automatically! what do I do?

  If you didnt recieve your rank automatically after purchase and you have already waited 5 minutes + rejoined the server then open up a Rank/Purchase ticket on our discord and we will be able to apply the rank for you ASAP. If you do not use discord; feel free to send us an email @ admin@craftdownunder.co