Frequently Asked Questions

• When will I recieve my rank?

  After purchase, you will automatically recieve your rank within 1-5 minutes. If you are already connected to one of our servers you will need to reconnect for the rank to be applied.

• What is the difference between 'Server Specific' and 'Community Wide' ranks?

  Server specific and community wide ranks offer different advantages. Here's how they work:
  
  Server Specific Ranks
  * Provide a wider range of benefits on the individual server where you purchase them.
  * Perfect for players who mainly stick to one of our awesome modpacks.
  * Involve a one-time fee for that specific server.
  
  Community Wide Ranks
  * Grant you benefits across all of our modpacks, giving you lots of flexibility.
  * The best choice for players who want to explore our diverse selection.
  * Require an active monthly subscription to keep the benefits going.

• What happens if you retire a modpack after I buy a rank?

  We understand your concerns about modpack availability. Our Terms of Service (Section 5: Refund Policy) outlines the following provisions in case a modpack is retired:
  
  * Server-Specific Purchases: If the server hosting the modpack you purchased a rank for is retired within 31 days of your purchase (excluding cases of force majeure), you might be eligible for either a refund or a transfer of your rank to a different active server. Please contact us promptly to apply for a refund or transfer if this situation occurs.
  
  * Community-Wide Purchases: Community-wide ranks are designed for flexibility across multiple modpacks. If one modpack is retired, your rank benefits will still apply to all other active modpacks.
  
  **Please Note:** All refund and transfer requests are reviewed on a case-by-case basis and remain subject to our sole discretion, along with any applicable laws and regulations.

• I didn't recieve my rank automatically! what do I do?

  If you didnt recieve your rank automatically after purchase and you have already waited 5 minutes + rejoined the server then open up a Rank/Purchase ticket on our discord and we will be able to apply the rank for you ASAP. If you do not use discord; feel free to send us an email @ admin@craftdownunder.co

• Do rank perks give players an unfair competitive advantage?

  Our network is primarily focused on PvE (Player vs. Environment) and social gameplay, rather than competition. Perks such as utility commands or resource access are designed to offer personal convenience and creative freedom, not to dominate other players. In the specific instances where we host competitive events or challenges, these gameplay-altering perks are strictly disabled to ensure a fair playing field for everyone.

• Are these gameplay perks compliant with the Minecraft EULA?

  Yes. We strictly adhere to the Minecraft Commercial Usage Guidelines. The guidelines permit the sale of entitlements that affect gameplay, provided they do not negatively impact another player’s experience or create a competitive advantage. Since our perks are personal utilities used in a cooperative environment and are disabled during competitive play they remain fully compliant.

• Why do you offer perks that speed up gameplay?

  We understand that everyone enjoys modpacks differently. While some players enjoy the grind, others prefer to focus on building, automation, or social interaction. We offer these optional utilities to allow players to tailor their own experience and play at their own pace, without dictating how others on the server must play.

• What happens if I use my perks to disrupt other players or violate the EULA?

  Your purchase grants you entitlements for personal use, not the right to disrupt the community. The Minecraft EULA strictly prohibits entitlements that negatively impact the experience of other players. Consequently, we reserve the full right to revoke access to specific perks or ban users who use their rank benefits to grief, harass, or intentionally ruin the gameplay of others. In such cases, no refunds will be issued.